Support
Common questions
I can’t sign in
On the sign-in page, tap “Forgot password?” — you will get an e-mail with a link to set a new password. If you see a message that your e-mail is not confirmed, send the confirmation e-mail again from the same page. No e-mail — check the “Spam” folder.
How to invite an employee
“Settings → Employees” — “Invite an employee” by e-mail and choose a role: administrator or doctor. The owner and administrators can invite.
WhatsApp got disconnected
If the device was removed in WhatsApp on the phone (“Linked devices”), the connection is broken and messages are not sent. Connect the number again: “Settings → WhatsApp Integration” — by QR code or a phone-number code.
How to run the clinic from a phone
Install the iPhone or Android app and sign in with the same account. A new clinic is registered on the website.
Deleting your account and data
A user account is deleted in the app or on the website: “Profile → Delete the account”.
- If the account does not belong to any clinic, it is erased immediately and completely.
- If it does, it is deactivated: sign-in is closed, while the name and e-mail remain in the clinic’s work history (who handled the visits). The account is erased completely as soon as it has no clinics left. Signing up again with the same e-mail before then restores the account.
Clinic data (patients, visits, files, messages) belongs to the clinic. The owner can request its deletion at support@odontoflow.io — we will delete it completely, including files. Without a request, it is deleted 12 months after the subscription ends.
Can’t sign in? Write to support@odontoflow.io from the address the account is registered with — we will delete it manually.
What remains after deletion: payment documents — as long as tax law requires (10 years), backups — until they are renewed (30 days), the activity log in the clinic’s account — 24 months, support requests — 24 months. More in the privacy policy.
Security
Found a vulnerability or suspect your account has been compromised — write to support@odontoflow.io with the subject “Security”.
Contact us
Didn’t find the answer above — fill in the form or write to support@odontoflow.io in English — we usually reply within 3 business days. Include the e-mail you sign in with and the clinic’s name: that way we find your account faster. Already working in the account — it is easier to write from there: “Settings → Company → Support” (for owners and administrators), and your name and clinic are filled in automatically.